Nos138 FAQ — Complete Answers for Malaysian Players

The minimum age to register and use nos138 is 18 years old. nos138 takes the protection of minors very seriously. Any user suspected to be underage will be asked to submit identification documents for verification, and the account will be suspended until verification is complete.

No. nos138 only permits one account per person, IP address and device. Creating multiple accounts is a serious violation of nos138's Terms & Conditions. If duplicate accounts are detected, nos138 reserves the right to close all associated accounts and forfeit any remaining balances and winnings. If you have forgotten your login details, please use the "Forgot Password" feature instead.

Log in to your nos138 account and go to Account Settings → Profile. You can update your phone number, email address, and password. Changes to your full name or date of birth require additional document verification — contact nos138 support at support@nos138.biz for assistance.

nos138 offers several options: (1) Cooling-Off — suspend your account from 1 day to 6 months in the Responsible Gaming settings; (2) Self-Exclusion — permanently close your account. For self-exclusion, contact nos138 support or activate it directly in your account settings. Learn more on the Responsible Gaming.

nos138 supports a wide range of popular deposit methods in Malaysia: Touch 'n Go eWallet, DuitNow QR, GrabPay, ShopeePay, Boost eWallet and FPX via Maybank2u or CIMB Clicks. All deposits are processed in Malaysian Ringgit (RM) and credited to your account instantly or within minutes.

The minimum deposit at nos138 is RM10 only — one of the lowest in Malaysia. The maximum deposit limit depends on your chosen payment method: Touch 'n Go (up to RM5,000 per day), DuitNow (up to RM50,000 per day), FPX (up to RM30,000 per day). You can also set a lower personal deposit limit under nos138's Responsible Gaming settings.

In most cases, nos138 deposits are credited instantly. If your deposit hasn't appeared after 15 minutes: (1) Check your eWallet or bank statement to confirm the amount has been deducted; (2) Take a screenshot of the payment confirmation; (3) Contact nos138 support via live chat or email support@nos138.biz with supporting proof. We typically resolve deposit issues within 30 minutes.

nos138 does not charge any processing fees for deposits. All deposit transactions are completely free on nos138's end. However, some eWallet providers may apply a small fee on their side — please check your eWallet provider's terms for more details.

nos138 processes withdrawals within 5–15 minutes for most Malaysian payment methods. Withdrawals via DuitNow, Touch 'n Go eWallet, and GrabPay are typically the fastest. FPX/bank transfer withdrawals may take up to 1 hour depending on bank operating hours. All withdrawals are processed 24 hours a day, 7 days a week.

The minimum withdrawal at nos138 is RM30. The daily maximum withdrawal limit is RM50,000 for standard members. nos138 VIP players enjoy higher withdrawal limits. Your withdrawal method must match your deposit method for security and anti-money laundering compliance purposes.

Withdrawals may be declined for several reasons: (1) Bonus wagering requirements have not been met; (2) Account KYC verification is incomplete; (3) Bank account / eWallet details do not match the name on the nos138 account holder; (4) Minimum deposit requirements have not been met. Contact nos138 support at support@nos138.biz to find out the exact reason and steps to resolve it.

KYC (Know Your Customer) verification is a standard procedure to confirm the identity of nos138 members before their first withdrawal or for large withdrawal requests. Required documents: (1) A copy of your MyKad (front & back); (2) A screenshot of your eWallet or bank statement showing the account holder's name. Verification is typically completed within 1–2 business days.

The nos138 welcome bonus is automatically credited after your first deposit. Steps: (1) Register a free nos138 account; (2) Log in and make your first deposit of at least RM30; (3) A 100% bonus of up to RM500 is instantly credited to your bonus balance. Wagering requirements of x10 apply before withdrawal. See full details on the Welcome Bonus.

A wagering requirement means you need to place a certain total amount in bets before you can withdraw your bonus winnings. For example: if you receive a RM100 bonus with a x10 wagering requirement, you must wager a total of RM1,000 (RM100 × 10) before withdrawing any winnings derived from that bonus. Check the Promotions nos138 for detailed wagering terms on each offer.

Bonus usage depends on the type of promotion. The nos138 welcome bonus can be used on slots, live casino (baccarat, blackjack, roulette), Sports Betting (Malaysia Super League football, EPL, badminton, cricket) and e-sports. Some bonuses may be restricted to specific game categories — please read the bonus terms carefully before use.

During the nos138 registration process at Step 2 (set your password), you will find a "Referral Code (Optional)" field. Enter the referral code provided by your friend and you will be eligible for an additional bonus on your first deposit. The referral code must be entered during registration — it cannot be added after the account has been created.

nos138 regularly offers exciting promotions for Malaysian players: 100% welcome bonus up to RM500, 30% weekly reload bonus, 10% Live Casino cashback, football promotions during the EPL and Malaysia Super League seasons, e-sports bonus, and a RM50 referral programme per friend. Visit the Promotions for the latest list.

nos138 offers a wide range of game options for Malaysian players: Slots (over 500 titles including progressive jackpot slots), Live Casino (baccarat, blackjack, roulette, dragon tiger with real dealers), Sports Betting (Malaysia Super League & EPL football, BWF badminton, cricket, tennis), E-Sports (DOTA 2, CS:GO, Mobile Legends), and Roulette multiple variants.

Yes. All nos138 slot and table games use a Random Number Generator (RNG) that has been certified by independent testing bodies. nos138 partners with internationally licensed game software providers with transparent track records. nos138 live casino dealers operate in real time from studios that are regularly audited to ensure fairness.

Yes, absolutely. nos138 is fully optimised for mobile use through your web browser — no app download required. The nos138 platform runs smoothly on iPhone, Android, and tablets. Simply open your browser (Chrome or Safari), go to nos138.biz, and log in to start playing. The nos138 mobile experience is on par with the desktop version.

nos138 betting limits vary by game type: Slots — minimum RM0.10 per spin up to RM500; Live Baccarat — minimum RM5 to RM50,000 per hand; Sports Betting — minimum RM2 per bet. These limits accommodate casual players on a small budget as well as experienced players placing larger bets, making nos138 enjoyable for everyone.

nos138 uses 256-bit SSL encryption — the same technology employed by Malaysia's leading banks — to protect all data transmitted between your device and nos138's servers. Your personal information is stored on secured servers and is never shared with third parties without your consent, as set out in the Privacy Policy nos138.

Go to page Log In nos138 and click "Forgot Password". Enter your registered email address and nos138 will send a password reset link within 1–2 minutes. The link is valid for 30 minutes. If you don't receive the email, check your Spam folder or contact nos138 support at support@nos138.biz.

Log in to your nos138 account, go to Settings → Security → Two-Factor Authentication. Enable the 2FA option via SMS to your registered Malaysian phone number. After this, every login from a new device will require an OTP code sent to your number. nos138 strongly recommends enabling 2FA for maximum account protection.

nos138 will never ask for your password, banking information, or card details via email, WhatsApp, or phone call. If you receive such a message, it is a phishing attempt. Do not click any links or share any personal information. Report it directly to support@nos138.biz with a screenshot of the message, and change your nos138 password immediately.

Log in to nos138 and go to Settings → Responsible Gaming. There you can set daily, weekly, or monthly deposit limits in MYR. You can also configure loss limits, session time limits, and cooling-off options. Stricter limit changes take effect immediately. Learn more on the Responsible Gaming nos138.