Nos138 takes the privacy of every member seriously. This document transparently explains how we collect, use, store, and protect your personal data — in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010.
Six core principles governing how we handle your personal information
Nos138 members' personal information is never disclosed, sold, or shared with any third party for marketing purposes without your explicit consent. Your privacy is our top priority.
All data transmitted between your device and nos138 servers is protected by 256-bit SSL encryption technology. This includes your login credentials, payment information, and game records.
You have the right to access, correct, delete, or transfer your personal data at any time. Contact nos138 and we will process your request within 14 business days.
Nos138 only collects data that is strictly necessary to operate your account, process transactions, and comply with legal requirements. No excess data is collected.
Your personal data is retained only for as long as necessary for the stated purposes or as required by Malaysian law. Once that period has lapsed, data is securely deleted or anonymised.
Nos138 operates a 24/7 security monitoring system to detect and prevent any unauthorised access attempts or data breaches. Our IT team is on standby to respond in real time.
This Privacy Policy outlines nos138's commitment to protecting the personal data of all members who use the nos138 online betting and casino platform accessible at nos138.biz.
Nos138 operates in Malaysia and is fully compliant with the Personal Data Protection Act (PDPA) 2010. This Policy applies to all personal information you provide to nos138 during the registration process, use of the platform, or any communication with our team.
By registering a nos138 account, you consent to nos138 collecting and processing your personal data as described in this Privacy Policy. This consent may be withdrawn at any time — however, doing so may affect your ability to fully use nos138's services.
Nos138 collects various types of personal information depending on how you interact with our platform. The following are the main categories of data collected:
| Data Category | Sample Information | Collected When |
|---|---|---|
| Identity | Full name, MyKad number, date of birth | Registration / KYC |
| Relationship | Email address, Malaysian phone number | Registration |
| Financial | TNG, DuitNow, FPX Records | Deposit / Withdrawal |
| Technical | IP address, device type, browser | Every Login |
| Games | Betting records, winnings | During Gameplay |
Nos138 uses your personal data solely for the following purposes:
Nos138 takes a strictly limited approach to sharing your personal data. In general, nos138 does not share your personal information with any third parties, except in the following circumstances:
In all of the sharing scenarios above, nos138 ensures that the relevant third parties have adequate data protection safeguards in place and use the information solely for the stated purposes.
Protecting members' personal data is nos138's foremost priority. We implement multiple layers of technical and organisational security:
While nos138 implements all reasonable security measures, no system is entirely free from risk. In the event of a data breach affecting your personal information, nos138 will notify you and the relevant authorities within the timeframe required by Malaysian law.
Nos138 uses cookies and similar tracking technologies to enhance your experience on our platform. The following types of cookies are used:
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enables core platform functions such as login and secure sessions | Current session |
| Performance Cookies | Analysing usage patterns to improve speed and usability | 30 days |
| Preference Cookies | Saves your language preference and display settings | 1 year |
| Analytics Cookies | Collecting anonymous usage statistics | 90 days |
You can manage or disable cookies through your browser settings. Please note, however, that disabling essential cookies may significantly affect the functionality of the nos138 platform.
Under Malaysia's PDPA 2010, you as a data subject have the following rights regarding your personal data held by nos138:
To exercise any of the above rights, submit a written request to support@nos138.biz by stating the right you wish to exercise along with the relevant details. nos138 will process your request within 14 business days.
Nos138 retains your personal data only for as long as necessary to fulfil the stated purposes or as required under Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of active account | Ongoing account management |
| Financial Records | 7 years after transaction | Malaysian legal requirements |
| KYC Records | 5 years after account closure | Anti-money laundering (AML) |
| Game Logs | 3 years | Dispute resolution |
| Communication Logs | 2 years | Customer support records |
| Marketing Data | Until consent is withdrawn | Consent-based |
In certain operational circumstances, your personal data may be processed outside Malaysia — for example, by technology providers or nos138's Live Casino service providers operating internationally. In all such cases, nos138 ensures that adequate protections are in place through:
Nos138 is a platform exclusively for adults aged 18 and above. nos138 does not knowingly target or collect personal data from individuals under the age of 18.
Nos138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or nos138 platform operations.
You will be notified of any material changes to this Privacy Policy via your registered email or an in-platform notification on nos138 at least 14 days before the changes take effect. Your continued use of the nos138 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding how nos138 handles your personal data, please contact the nos138 Data Protection Officer (DPO) through the following channels:
If you are dissatisfied with how nos138 has handled your privacy complaint, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP) in accordance with the procedures set out under PDPA 2010.
Nos138 is fully committed to protecting your personal information in accordance with Malaysia's PDPA 2010 standards. Register now and enjoy a platform that is safe, fair, and transparent.
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